Open Text ECM Suite

Orchestrate your People, Processes, and Content to achieve strategic success.

Enterprise Content Management (ECM) is not just about controlling and managing business content and the repositories where it resides. It is about understanding the relationship between People, Processes, and Content in an organization. It is about documenting how content flows within and across departments, what systems it touches and what processes it is tied to. In addition, it is about understanding all types of content and managing them entire lifecycle from creation through disposal.

With 17 years experience, Open Text stands unmatched in our understanding of ECM. Our comprehensive Open Text ECM Suite is a reflection of our ECM expertise, enabling you to control the risk and cost of your content, foster process agility and innovation, and empower your people to make better decisions while providing them with a compelling user experience. Furthermore, it increases process efficiency, improves user and team productivity, addresses compliance requirements, and allows you to reach new customers and better serve existing ones.

The Open Text ECM Suite brings together the content management capabilities needed to manage all types of enterprise content, including business documents, vital records, Web content, digital assets (images, audio, video), email, forms, reports and more. In addition, it fosters team collaboration with project and community workspaces, forums, blogs, wikis, and real-time instant messaging and collaboration. To complete the offering, the Open Text ECM Suite also provides business process management tools that allow you to build the processes that connect your people and content.

The Open Text ECM Suite provides all of these components of a comprehensive ECM suite based on the modular, well-integrated Open Text Content Services service-oriented architecture. This architecture allows us to put the needs of you the customer first. It provides you with the benefits of common integration layers that enable all elements of the suite to communicate well and share information, while at the same time being flexible and agile enough to address the specific requirements of your business.

Open Text ECM Suite Components

Click the links below to learn more about the components that comprise the Open Text ECM Suite:

• Document Management provides the repository for business documents (Microsoft Office, CAD, PDF, and so on) as well as the organizing, displaying, classifying, access control, version control, event auditing, and rendition and search services for the documents and their content.

• Collaboration & Community Management provides a range of tools that facilitate people working with each other as well as with content and processes. These tools include project and community workspaces, real-time instant messaging, instant online meetings, screen sharing, wikis, polls, blogs, discussion forums, and more.

• Web Content Management provides tools for authoring, maintaining, and administering sophisticated Web sites that offer a compelling visitor experience and that integrate content from many internal and external sources seamlessly.

• Records Management enables control of the complete lifecycle of content objects by associating robust retention and disposition rules with each content asset. These rules control if and when content can or must be deleted or archived on less costly storage media.

• Email Management services enable the archiving, control, and monitoring of email to reduce the size of the email database, improve email server performance, control the lifecycle of email content and monitor email content to ensure compliance.

• Capture & Delivery tools provide the means of converting documents from analog sources such as paper or fax to electronic documents and applying value-added functions to them, such as optical/intelligent character recognition (OCR/ICR), barcode scanning and so on, and then releasing them into the Open Text ECM Suite repository where they can be stored, managed, and searched.

• Business Process Management (BPM) provides the tools for analyzing, deploying, executing, and monitoring the daily business processes in which content is referenced to make decisions and in which people make the decisions. BPM often involves interaction with other enterprise applications, such as those from SAP® and Oracle®.

• Digital Asset Management provides a specialized set of content management services for ingesting, browsing, searching, viewing, assembling, and delivering rich media content types, including images, audio, video, Adobe Flash, and so on.

• Archiving helps bring storage expenses under control through optimization of storage use. It manages content storage policies according to business context, harnessing the rich metadata of IT applications to optimize storage use—including de-duplicating and migrating data automatically through multiple storage tiers, leveraging less expensive media while providing high-end storage services to further reduce storage demands.

• Content Reporting provides tools for analyzing content and generating reports on virtually any set of data and organizing and formatting data output for distribution to channels such as print, email, fax, Web sites, and portals.

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